I heard nothing from either provider for over a Month and I am now stuck in a contract with TalkTalk that I did not want. Plusnet also took payment for the first month. This was noted and assurances given that this would be done. Explained I only had a 14 day cooling off window with them to move before I would be tied to a new 18 month contract. Avoid this company.Ĭontacted Plusnet to move my home Broadband from TalkTalk. The complaints operator sounded like she had just got out of bed and told me to do it online Absolutely disgusting service from start to finish. The Customer operator organised a refund and transferred me to the complaints department to make a formal complaint. I contacted Plusnet who were obviously very sorry and confirmed nothing had been done. “Contacted Plusnet to move my home Broadband from TalkTalk. When my contract ends I will be leaving plusnet. I rang to complain and I was told that it is in my contract that they can do this. I had a busy day at work and without any warning my internet and phone line was disconnected on the 3rd December 2021. I received a text message requesting a payment on the 1st December. Plusnet claim that my bill is due on the 1st of each month. I cancelled my direct debit again and decided to pay when the bill was produced. This did not happen and my direct debit was taken in the middle of the month. It was agreed that my monthly direct debit would be taken on the 2nd of the month. I cancelled my direct debit and re instated following making a complaint. A payment was taken on the 1s June and again on the 29th June. Initially they took a payment by direct debit on the 1st of the month as I requested. I have been with this company since April 2021 and I have had nothing but issues with them.
I wish I had never taken out a contract with plusnet.
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